Refund policy

Return & Refund Policy

At X MotorParts (operated by QUEEN NIAJA ROBERTS), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.

1. Return Window

You have 30 calendar days from the date your package is delivered to request a return and refund.

2. Return Eligibility & Condition

To be eligible for a full return, items must meet the following criteria:

  • Items must be unused, uninstalled, undamaged, and in the same condition as received.
  • Items must remain in their original packaging with all included hardware, manuals, and accessories.
  • Proof of purchase (order confirmation or invoice) is required.

3. Return Shipping Costs & Restocking Fees

  • Prepaid Return Label: We provide a free prepaid shipping label for all eligible returns.
  • Restocking Fee: $0.00 (We charge 0% restocking fees).
  • Return Shipping Fee: $0.00 (Free return shipping).

4. How to Initiate a Return (Step-by-Step)

  1. Submit a Request: Email us at contact@XMotorParts.store with your order number, product details, and the reason for the return.
  2. Receive Label: Upon approval, our team will send a prepaid return shipping label to your email address within 24–48 business hours.
  3. Pack & Ship: Securely package the item in its original packaging, attach the prepaid shipping label to the outside, and drop the package off at the designated USPS or UPS carrier location.
  4. Inspection & Processing: Once delivered to our returns address at 901 Tramells Trail, Kissimmee, FL 34744-5427, our team inspects the return within 2 business days.

5. Refund Process

Once your return passes inspection, a refund will be processed back to your original payment method (Visa, Mastercard, AMEX, Apple Pay, or PayPal). Refunds typically take 3 to 5 business days to post to your financial account, depending on your bank or card issuer.

6. Damaged, Defective, or Incorrect Items

If your package arrives damaged in transit, defective, or containing incorrect items, please contact us within 48 hours of delivery at contact@XMotorParts.store with clear photos of the issue. We will arrange a free immediate replacement or issue a full refund without delay.

7. Order Cancellations

You may request an order cancellation before your order enters fulfillment (within 12 hours of purchase). If your order has already been processed or shipped, please follow the standard return process upon delivery.

8. Contact Us

For return assistance, email contact@XMotorParts.store or call +1 (581) 394-4233.