FAQ

Frequently Asked Questions (FAQ)

1. Ordering & Shipping

Where do you ship?

We deliver exclusively within the United States (50 US States). We do not currently ship to US territories or international addresses.

What are your shipping rates?

We offer clear, upfront shipping fees calculated at checkout:

  • Flat-Rate Shipping: $39.99 USD for orders under $1,000.00 USD.
  • Free Shipping: $0.00 USD for orders totaling $1,000.00 USD or more.

How long does processing and delivery take?

Our estimated delivery timeline is broken down as follows:

  • Handling / Processing Time: 1 to 2 business days (Monday – Friday).
  • Transit Time: 4 to 6 business days via USPS or UPS (Monday – Friday).
  • Total Estimated Delivery Time: 5 to 8 business days.

How can I track my order?

As soon as your package is dispatched, you will receive an automated email containing your tracking number and direct links to track your shipment with USPS or UPS.

2. Returns & Refunds

What is your return policy?

We offer a 30-day return window starting from the day your package is delivered. Items must be unused, undamaged, and returned in their original packaging.

Are there any restocking or return shipping fees?

No. We charge $0 restocking fees and provide a free prepaid return shipping label for all approved returns.

How do I initiate a return?

Simply email our support team at contact@XMotorParts.store with your order number and reason for return. Once approved, we will send you a prepaid return shipping label within 24 to 48 hours.

How long does it take to receive my refund?

Once your returned item is received and inspected (within 2 business days), your refund will be issued back to your original payment method. Funds typically post within 3 to 5 business days.

3. Payments & Security

Which payment methods do you accept?

We accept Visa, Mastercard, American Express (AMEX), Apple Pay, and PayPal. All checkout transactions are billed in USD ($).

Is my payment information secure?

Yes. Our website uses 256-bit SSL encryption and complies strictly with PCI-DSS standards. We never store your payment card details on our servers.

4. Customer Support

How can I contact customer support?

You can reach us through any of the following channels during business hours (Monday – Friday, 9:00 AM – 6:00 PM EST):